If the app isn’t working as expected, please go through the checklist below.

👀 Checklist

1. Try killing the app

Fully close the app from your smartphone’s task manager (swipe it away), then reopen it. This can often fix temporary glitches.

2. Check your internet connection

Make sure your Wi-Fi or mobile data connection is stable. If your connection is unstable, registration or other processes may not complete properly.

3. Make sure you’re not using an already registered account

It’s possible that your Apple or Google account is already registered. Try returning to the login screen and selecting “Sign in with Apple” or “Sign in with Google.”

4. Check that your app and OS are up to date

Make sure both the app and your device’s operating system are updated to the latest version. Older versions may not work correctly.

⚠️ Still not resolved?

If the issue persists after going through items 0–3 above, please fill out the Contact Template below with the required information and reach out to us through the contact page.

If you are able to attach screenshots, please include them and send the following information to the contact email address below.

📝 Contact Template

• Date and time of issue: Month / Day / Hour / Minute

• Description of the issue:

• Steps taken before the issue occurred:

• App version:

  For iOS: Go to [Settings] → [About this App] in the app

  For Android: Go to [Settings] → [Version] in the app (steps may vary by device)

• Device used at the time of issue (e.g., iPhone 14 / Pixel 7):

• Operating system: [iOS] / [Android] / [iPadOS] / [Other]

Please note that it may take some time for us to respond to your inquiry. We appreciate your understanding.