Issue Not Resolved by the Help Center
If the Help Center did not resolve your issue, please contact us through the in-app inquiry form or via the contact form below.
If you have questions regarding your account, please include either the URL of the relevant user page or the card ID.
Reporting Issues or Bugs
When reporting a problem or bug, providing the following information will help us support you more effectively:
A detailed description of the issue you are experiencing
The version of the app you are using
Your device information (e.g., iPhone 14, Android device name)
If using a browser, the browser name and version (e.g., Chrome, Safari, etc.)
Thank you for your cooperation.
Example:
"My profile image is not updating when editing a card." (Screenshot attached)
[Version] artTunes ver.1.0.2
[Device] iPhone 14 Pro Max / iOS 18.3
Please note that depending on the nature of the inquiry, it may take time for us to respond or we may not be able to respond in some cases.
Try Clearing Your Browser Cache and Cookies
If you are accessing artTunes via a web browser, clearing your browser’s cache and cookies may help resolve the issue.
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■ How to Clear Cache in Microsoft Edge
https://support.microsoft.com/help/10607/microsoft-edge-view-delete-browser-history
■ How to Clear Cache in Google Chrome
https://support.google.com/accounts/answer/32050
■ How to Clear Cache in Mozilla Firefox
https://support.mozilla.org/kb/how-clear-firefox-cache
■ How to Clear Cache in Safari (iPhone, iPad, iPod touch)
https://support.apple.com/en-us/105082
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🌐 Recommended Browsers
We recommend using the following browsers:
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If your operating system is outdated, please consider updating to the latest version or switching to a device that supports it.
Additionally, browser plugins or security software may interfere with functionality. If possible, please try disabling them temporarily and check again.
