Want to Report a Bug or Issue?

🛠️ Examples of Issues

• Layout appears broken

• Pages are not displaying correctly

• Unable to complete registration

• Cannot log in

• LINK is not working

• Slow performance

If you experience any of the above issues—or anything that may seem like a bug—please first check the following three items:

Please Check the Following Before Contacting Us

1. Recommended Environment

Ensure that you are using PROFILE by artTunes under the recommended system requirements.
See: [What are the recommended environments for using PROFILE by artTunes?]

2. Device Health and App Behavior

Please make sure your device has sufficient memory and resources.
If you are using the iOS or Android app, try the following:

• Restart the app

• Restart your device

• Uninstall and reinstall the app

• Clear the app cache

3. Internet Connection

Make sure your network connection is stable.

If using Wi-Fi or wired connection:

• Try switching to a better network

• Reconnect to your network or Wi-Fi

• Toggle airplane mode on and off

• Restart your router

• Reinsert your LAN cable

If using mobile data:

• Ensure you are in a stable coverage area

• Toggle mobile data on and off

• Contact your mobile carrier to check for data throttling

✉️ If the Issue Persists

If the problem remains unresolved after completing steps 1–3, please use the Inquiry Template below and contact us via our support form or by email.

📩 help@art-tunes.net

📝 Inquiry Template

• CODE:

• USERNAME:

• Which of the above steps (1–3) have you already tried?

• Date and time the issue occurred: MM/DD HH:MM

• Detailed description of the issue:

• Screenshots (if available):

• Steps taken before the issue occurred:

• App version:

  iOS: Go to [Settings] → [About This App] in the PROFILE by artTunes app

  Android: Go to [Settings] → [Version] in the app (steps may vary by device)

• Internet connection at the time: [Wired] / [Wi-Fi] / [Mobile data]

• Device used: [PC] / [Smartphone] / [Tablet] / [Other]

• Operating system: [macOS] / [Windows] / [iOS] / [Android] / [iPadOS] / [Other]

Please note that depending on the nature of your inquiry, it may take time for us to respond or we may not be able to provide a reply.
Thank you for your understanding.